PRIVACY AND SECURITY

The West Virginia Housing Development Fund (“the WVHDF) is committed to your right to privacy and takes your privacy seriously. We have very strict privacy policies and we strive to keep your personal and financial information secure. Please note that this Privacy Policy only applies to the WVHDF website and not to any other websites that you may access from the Site, each of which may have privacy policies that are materially distinct from this Privacy Policy. This Privacy Policy covers the WVHDF’s treatment of personally identifiable information that the WVHDF collects when you are on the WVHDF site, and when you use the WVHDF’s services. We pledge to hold all information you provide to us in absolute privacy except as otherwise stated herein. Only authorized agents of the WVHDF, Third Parties assisting the WVHDF in reviewing MRAP applications, and the Landlord or utility companies listed in your Third-Party Authorization may access your information. 

Traffic Data and Information - Through the combination of both internal and third party tracking code as well as cookies, the following categories of information are tracked when a visitor enters the site: (1) IP address, (2) domain servers, (3) type of computer used to access the Site, (4) types of web browsers (collectively 'Traffic Data'). The WVHDF may use such data for general marketing purposes and in order to help enhance the customer experience on the website. We may use third-party advertising companies to serve ads on our behalf. These companies may employ cookies and action tags also known as single pixel gifs or web beacons to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous.

Personal Information - In order for each customer to access and utilize the WVHDF’s products and services, the WVHDF requires each customer to provide us with personal information (collectively 'Personally Identifiable Information'). Personally Identifiable Information includes: (i) 'Contact Data' (such as your first and last name, physical street address, city, state, zip code, phone number and email address), (ii) 'Financial Data' (such as your income, and employer), (iii) 'Demographic Data' (such as your zip code and gender), and (iv) other 'Legal Data' (such as your, credit information, debt information, expense information and other sensitive information necessary to generate proper documents). This Personally Identifiable Information is necessary to generate the documents created by our software program. Any Financial Data gathered is used strictly for the purposes of processing or reviewing your MRAP application.

Confidentiality and Security of Personal Information - As stated above, the WVHDF will keep your Personally Identifiable Data private, and will not share it with third parties unless you specifically approve of the disclosure, or if the WVHDF is required to comply with a valid legal requirement such as law, federal regulation, search warrant, subpoena or court order.

Website Areas Beyond the WVHDF’s Control - The Site may include interactive forums such as message boards and chat rooms. Please note that any Personally Identifiable Information disclosed in such areas is public and becomes public information. You should use caution when deciding to disclose your personal information.

Retention of Records - The WVHDF may retain Personally Identifiable Information for a period of five years or as otherwise required by law so that it is available to be used in an audit of the distribution of the assistance funds by state or federal agencies.

Security - As our commitment to data security, we strive to make certain that our servers and connections incorporate the latest encryption and security devices. To prevent unauthorized access, we have implemented physical, electronic, and managerial procedures to safeguard and secure the information we collect. Financial and personal information are transmitted to us by secure servers.

IF FOR ANY REASON YOU BELIEVE THAT YOUR PRIVACY HAS BEEN BREACHED THROUGH THE USE OF OUR SITE, PLEASE CONTACT US IMMEDIATELY AT [email protected].